$119.00 AUD

Terms and Conditions - Katie James GmbH

Last updated: June 2025

By purchasing access to any of our courses including "Breastfeeding & Lactation: The Fundamentals" and "The Feeding Couch" (collectively "Courses" or individually "Course"), you ("Client" or "You") agree to be bound by these Terms and Conditions. This agreement is between you and Katie James GmbH, 6005 Luzern, Switzerland ("Company," "We," "Us," or "Our").

1. COURSE OVERVIEW AND PURCHASE

Course Descriptions:

  • "Breastfeeding & Lactation: The Fundamentals": A comprehensive course designed for birth workers seeking deep physiological understanding of lactation and breastfeeding support.
  • "The Feeding Couch": A comprehensive course designed for pregnant women/parents and their partners to prepare for successful breastfeeding. Content covers breastfeeding preparation during pregnancy and provides support through the early postpartum weeks. Aimed at expectant and new parents rather than healthcare professionals.

Purchase Confirmation: By completing the purchase, Client confirms they have reviewed the course description, conducted appropriate research, and understand what is included and excluded from the Course.

Target Audience Acknowledgment:

  • For "Breastfeeding & Lactation: The Fundamentals": Client acknowledges they are purchasing as a qualified healthcare professional, birth worker, midwife, doula, or lactation professional.
  • For "The Feeding Couch": Client confirms they are enrolling to gain educational information about breastfeeding and feeding. This course is designed primarily for pregnant women, new parents, and their partners, though healthcare professionals may also enroll for their own learning purposes.

2. MEDICAL DISCLAIMERS AND HEALTH INFORMATION

Not Medical Advice: The information provided in our Courses is for educational purposes only and does not constitute medical, healthcare, or professional advice. Course content is not intended to diagnose, treat, cure, or prevent any medical condition.

Consult Healthcare Providers: You should always:

  • Consult with qualified healthcare professionals for personalised medical advice
  • Seek immediate medical attention for urgent health concerns
  • Follow your healthcare provider's recommendations over course content when they differ
  • Inform your healthcare team about any breastfeeding challenges or concerns

Individual Variations: Every pregnancy, birth, and breastfeeding journey is unique. What works for one person may not work for another. Course content provides general information that may not apply to your specific circumstances.

Emergency Situations: If you experience any of the following, seek immediate medical attention rather than relying on course content:

  • Severe breastfeeding pain that doesn't improve
  • Signs of infection (fever, red streaking, flu-like symptoms)
  • Concerns about baby's weight gain or feeding patterns
  • Any urgent health concerns for mother or baby

Limitations of Online Education: Our Courses cannot replace:

  • Personalised lactation consultations
  • Medical examinations and assessments
  • Individual healthcare provider guidance
  • In-person support when needed

Professional Support: We strongly encourage seeking support from qualified professionals including:

  • IBCLCs (International Board Certified Lactation Consultants)
  • Midwives and healthcare providers
  • Pediatricians
  • Local breastfeeding support groups

No Guarantee of Outcomes: While we provide evidence-based information, we cannot guarantee successful breastfeeding outcomes, as many factors influence breastfeeding success.

Supplementary Nature: Our Courses are designed to supplement, not replace, professional prenatal care, postnatal care, and lactation support.

3. PAYMENT AND REFUND POLICY

Payment: Course fees are as displayed at the time of purchase and are payable in full or via available payment plan options through our designated payment processor using credit card or other accepted payment methods.

Payment Plans: If Client selects a payment plan option:

  • Client agrees to all scheduled automatic payments as outlined at checkout
  • Full payment obligation remains regardless of course usage, satisfaction, or completion
  • Failed payments may result in access suspension and late fees
  • Client remains bound to complete all scheduled payments even if they discontinue course participation

Currency: Prices may be displayed in various currencies (CHF, EUR, USD, GBP). Final charges will be processed in the currency selected at checkout.

7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee from the date of purchase. Refund requests must be submitted to [email protected] within 7 days of purchase.

No Refunds After 7 Days: After the 7-day period, all sales are final. Client remains responsible for full payment regardless of course completion or satisfaction.

Payment Plan Obligations: For payment plan purchases, Client remains financially responsible for all scheduled payments regardless of refund eligibility or course participation level.

4. COURSE ACCESS AND DELIVERY

Breastfeeding & Lactation: The Fundamentals: Upon purchase, Client receives lifetime access to Course content (subject to change at our discretion).

The Feeding Couch: Upon purchase, Client receives 12 months access to Course content from the date of purchase.

Delivery Platform: Courses are delivered via our online learning platform. Client is responsible for ensuring they have appropriate technology and internet connection.

Technical Issues: Technical difficulties on Client's end do not qualify for refunds or service credits. We are not responsible for third-party platform limitations.

Content Updates: We may update course content periodically. Client will have access to updated materials at no additional cost.

5. INTELLECTUAL PROPERTY RIGHTS

Our Ownership: All Course materials, including videos, assessments, downloadable guides, written content, and methodologies, are owned by Katie James GmbH and protected by Swiss and international copyright and intellectual property laws.

Limited License: Client receives a limited, non-transferable, non-exclusive license to access and use Course materials for personal use only.

Prohibited Uses: Client may not:

  • Reproduce, distribute, modify, or create derivative works
  • Share account access or Course materials with non-purchasers
  • Use Course content for commercial purposes
  • Record, screenshot, or copy any Course content
  • Teach Course information to others or charge others for Course knowledge (for professional courses)
  • Translate or adapt materials without express written permission

Professional Course Exception: For "Breastfeeding & Lactation: The Fundamentals," Client may apply course concepts in their individual professional practice but may not teach course content to other professionals.

Consumer Course Limitation: For "The Feeding Couch," content is for personal family use only and may not be shared or taught to others.

Violations and Penalties: If intellectual property violations are discovered, we reserve the right to:

  • Immediately terminate access without refund
  • Revoke access to any other purchased materials
  • Pursue legal action to the full extent of Swiss and international law
  • Charge a penalty fee of CHF 5,000 for unauthorized distribution

6. TESTIMONIALS AND CONTENT USAGE RIGHTS

Broad Usage Rights: Client understands and agrees that any and all commentary, feedback, success stories, or testimonials provided through:

  • Course platform discussions and forums
  • Email communications
  • Social media posts, comments, or direct messages
  • Community forums or group discussions
  • Course evaluations, surveys, or feedback forms
  • Video or audio recordings during live sessions
  • Written submissions or case studies

May be published and used by Katie James GmbH for marketing, promotional, or educational purposes.

Perpetual License: Client grants Katie James GmbH a non-exclusive, unlimited, irrevocable license in perpetuity to use, publish, distribute, edit, translate, or repurpose any Client testimonials, comments, or feedback.

Usage Applications: This includes but is not limited to:

  • Website testimonials and case studies
  • Social media marketing content across all platforms
  • Course sales pages and promotional materials
  • Email marketing campaigns
  • Conference presentations and educational materials
  • Future course development and marketing
  • Print and digital publications
  • Podcasts and video content

No Compensation: No payment or additional services will be provided for testimonial usage.

Name and Likeness: Client consents to use of their name, professional title (where applicable), location, and likeness in connection with their testimonials.

7. PROFESSIONAL RESPONSIBILITY AND SCOPE OF PRACTICE

For Professional Courses ("Breastfeeding & Lactation: The Fundamentals"): Client acknowledges they are a qualified professional and agrees to:

  • Use Course content within their professional scope of practice
  • Maintain professional standards and regulatory compliance
  • Ensure Course application aligns with their professional qualifications
  • Comply with local healthcare and professional regulations

For Consumer Courses ("The Feeding Couch"): Client acknowledges they are seeking educational information for personal use and understands:

  • Course content is educational only, not medical advice
  • Professional healthcare guidance remains essential
  • Individual circumstances may require different approaches
  • When to seek professional help is clearly outlined in course content

Regulatory Compliance: Client is responsible for ensuring Course application complies with local regulations and professional body requirements in their jurisdiction.

Continuing Education: Professional courses may provide CPD hours. Client is responsible for ensuring CPD recognition with their professional body and local requirements.

8. COMMUNITY PARTICIPATION AND BEHAVIOR STANDARDS

Community Access: Courses may include access to private communities, forums, or group sessions.

Behavior Standards: Client agrees to maintain respectful behavior. Prohibited behaviors include:

  • False, disparaging, or defamatory comments about the Course, instructors, or other participants
  • Disruptive behavior that negatively impacts other participants
  • Sharing confidential or proprietary information outside the community
  • Harassment, discrimination, or inappropriate conduct
  • Spam, promotional content, or off-topic discussions
  • Providing medical advice to other participants (for consumer courses)

Enforcement: Violations may result in:

  • Warning and required behavior modification
  • Removal from communities while maintaining Course access
  • Complete termination from Course and communities WITHOUT REFUND

Community Guidelines: Specific community guidelines will be provided upon access and must be followed at all times.

9. CONFIDENTIALITY AND NON-DISCLOSURE

Proprietary Information: Courses contain trade secrets, methodologies, and proprietary intellectual property of Katie James GmbH.

Confidentiality Obligation: Client agrees not to share, copy, distribute, or disclose any proprietary information obtained through the Courses without express written permission.

Participant Privacy: Information shared by other participants in communities or forums is confidential and may not be disclosed or used outside the Course context.

Professional Discretion: For professional courses, Client agrees to maintain appropriate professional discretion when applying course concepts in their practice.

10. DISCLAIMERS AND LIMITATION OF LIABILITY

No Guarantees: We make no guarantees regarding:

  • Specific learning outcomes or results
  • Course suitability for all individual circumstances
  • Compatibility with all requirements or regulations
  • Success in breastfeeding or professional practice
  • Health outcomes or medical results

"As Is" Basis: Course content is provided "as is" without warranties of merchantability, fitness for purpose, or non-infringement.

Health-Related Liability: We are not liable for any health outcomes, complications, or medical issues that may arise. Client acknowledges that:

  • Course content is educational only
  • Individual health decisions remain Client's responsibility
  • Professional medical care is essential during pregnancy and postpartum period
  • We are not providing medical, healthcare, or lactation consultation services

Limitation of Liability: Our maximum liability is limited to the amount paid for the Course. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Professional outcomes or business results
  • Health outcomes or medical complications
  • Technical issues or platform problems
  • Actions taken based on Course content
  • Loss of income or business opportunities

Professional Responsibility: Client acknowledges sole responsibility for professional decisions, client outcomes, health decisions, and application of course content.

11. INDEMNIFICATION

Client agrees to defend, indemnify, and hold harmless Katie James GmbH, Katie James, and all associated parties from any claims, damages, losses, or expenses (including attorney's fees) arising from:

  • Client's use or misuse of Course content
  • Violations of these Terms and Conditions
  • Professional decisions or actions taken based on Course information
  • Health decisions or outcomes related to Course content
  • Intellectual property violations or unauthorized sharing
  • Claims related to Client's professional practice or personal health decisions

12. TERMINATION

Our Right to Terminate: We may terminate Client's access immediately for:

  • Violation of these Terms and Conditions
  • Inappropriate behavior or disruption
  • Intellectual property violations
  • Non-payment (for payment plans)
  • Breach of professional standards (for professional courses)

Effect of Termination: Upon termination, all access rights cease immediately, and no refunds will be provided.

13. DATA PROTECTION AND PRIVACY RIGHTS

Swiss Data Protection: We comply with Swiss Federal Data Protection Act and applicable international data protection laws.

EU/EEA/UK Data Protection (GDPR): For clients located in the European Union, European Economic Area, or United Kingdom, the following additional rights apply:

Your Data Protection Rights: You have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data under certain circumstances
  • Restriction: Request limitation of processing under certain circumstances
  • Portability: Request transfer of your data to another service provider
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing or testimonial usage at any time

Data Retention: We retain your personal data for as long as necessary to provide the Courses and comply with legal obligations.

International Data Transfers: Your data may be processed in Switzerland and other countries. We ensure appropriate safeguards are in place.

Exercising Your Rights: Contact [email protected] with your request and appropriate identification.

Privacy Policy: For complete details, review our Privacy Policy at https://www.katiejames.site/privacy-policy

14. DISPUTE RESOLUTION

Good Faith Negotiations: Disputes will first be addressed through good-faith discussions.

Swiss Jurisdiction: If informal resolution fails, disputes will be resolved through Swiss courts in Lucerne, Switzerland, under Swiss law.

Applicable Law: This Agreement is governed by Swiss law regardless of conflict of law principles and Client's location.

Language: These proceedings will be conducted in English or German at the court's discretion.

15. AMENDMENTS

We may update these Terms periodically. Material changes will be communicated via email to [email protected] subscribers. Continued Course access after changes constitutes acceptance of updated Terms.

16. SEVERABILITY

If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force and effect.

17. ENTIRE AGREEMENT

These Terms constitute the entire agreement between parties and supersede all prior communications or agreements.

18. FORCE MAJEURE

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

19. CONTACT INFORMATION

For questions regarding these Terms and Conditions, contact us at:

  • Email: [email protected]
  • Website: https://www.katiejames.site
  • Address: Katie James GmbH, 6005 Luzern, Switzerland

By purchasing and accessing any Course, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.



The Feeding Couch

What you'll get:

  • Bite size lessons packed with easy to absorb films (between 2-9 mins each)

  • It’s your expert companion from pregnancy through postpartum and beyond—designed for 2am panic, quiet wins, and everything in between.

  • It’s the next best thing to having me beside you in the early days.

     

    ✅ The Physiology of Milk Making -How your milk supply is really switched on (and how to get the volumes you need)

    ✅ The Latch & Positioning Playbook – Say goodbye to cracked nipples with pain-free latching

    ✅ The Breast Milk Blueprint – Newborn weight gain/loss, cluster feeding, and supply boosting (or slowing)

    ✅ The Feeding Challenges Toolkit – Troubleshoot issues like a pro: sleepy babies, fast letdown, pain & more

    ✅ The Magic of Skin-to-Skin – Not just cuddles. This changes everything for milk, hormones, bonding

    ✅ Pumping, Hand Expression & Bottle Feeding – Because providing milk matters however it’s delivered

    ✅ The Crying & Fussing Playbook – Decode baby’s cues and learn practical calming strategies

     

     ✨ Bonus Bundle – Included When You Join Today

    You’re not just getting a course—you’re getting a whole support system.

    You’ll also get these gentle, practical extras to help you feel held, prepared, and emotionally supported through every feeding moment:

     

    💛 Weekly Live Q&A Sessions with Katie (Starting June 2025)

    Because feeding questions don’t wait for Google to give good answers. Come ask what’s on your mind—no judgment, just support.

    💛 Bonus: Pregnancy Essentials Crash Course

    Pressed for time before baby arrives? I’ve bundled the absolute essentials to help you feel ready, even if you’re joining at 38 weeks. Think of it as a fast-track to calm.

    💛 The Gentle Survival Guide Bundle (15 printable infographics)

    Your go-to toolkit for latch troubleshooting, sleepy babies, cluster feeding, dealing with sore nipples, supply issues, inflammation and blockages and more—visually clear and partner-friendly.

    💛 Feeding Journal Template

    Keep track of feeds, patterns, feelings, and wins. A gentle space to reflect and reset when things feel chaotic.

    💛 Guided Meditation MP3 – Milk Supply Confidence Boost

    Support your oxytocin, soothe your nervous system, and connect to your baby (and your body) with this calming audio.

    💛 Storage of Breast Milk Guide

    No more guessing. Know exactly how to collect, store, freeze, and safely use your milk—stress-free.

    💛 Bonus Film: What to Do if You’re Separated from Your Baby

    NICU? Special care? Unexpected separation? This bonus video walks you through what to do, how to express, and how to feel empowered while apart.

    💛 Real-Life Breastfeeding Stories

    You’re not alone. These powerful stories from other mums offer hope, perspective, and a few tear-jerking “me too” moments.

    💛 12 Months Full Access – Anytime, Anywhere

    Because learning and healing don’t happen on a schedule. Come back as often as you need—whether it’s day 3 or month 8.

     

This course is valid for a full 12 months from date of purchase.

100% Money back guarantee - Feel that the course is not for you after 7 days? Then no questions 100% money back available.

This course is not required to be VAT registered in Switzerland

What People Are Saying:

Katie, I have successfully breastfed for 20 weeks now, 5 of them whilst working and expressing so my husband can feed (Anna) whilst I'm at work. I'm back off work again now and we are loving the access all hours boobage. I swear my success is due to our positive birth and all your info about breastfeeding. I wasn't sure I would breastfeed when I first found out I was pregnant. So many times family, friends, others in my NCT group, have said about supplementing with formula, I even doubted myself many times...mad how ingrained this belief of not making enough is! Thankfully, my husband channelled Katie James many a time, telling me it is normal, my body makes what is needed, etc etc etc.

Jamie