Privacy Policy - Katie James GmbH

Last updated: June 2025

Katie James GmbH ("Company," "We," "Us," or "Our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our courses, or use our services.

Contact Information:

  • Company: Katie James GmbH
  • Address: 6005 Luzern, Switzerland
  • Email: [email protected]
  • Website: https://www.katiejames.site

1. INFORMATION WE COLLECT

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account or purchase courses
  • Complete contact forms or surveys
  • Subscribe to our newsletter
  • Participate in course forums or communities
  • Submit testimonials or feedback
  • Contact our customer support

This may include:

  • Name and contact information (email, phone, address)
  • Payment information (processed securely by third-party payment processors)
  • Professional credentials and qualifications
  • Course progress and completion data
  • Communication preferences
  • Testimonials, reviews, and feedback
  • Forum posts and community interactions

Automatically Collected Information

When you visit our website or use our courses, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Course usage analytics
  • Technical performance data

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login status and preferences
  • Analyse website traffic and usage patterns
  • Improve user experience
  • Deliver relevant content and marketing
  • Ensure website security

Types of cookies we use:

  • Essential cookies: Required for website functionality
  • Performance cookies: Help us understand how visitors use our site
  • Marketing cookies: Used to deliver relevant advertisements
  • Preference cookies: Remember your settings and preferences

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

Course Delivery and Account Management

  • Process purchases and manage payments
  • Provide access to course content and materials
  • Track course progress and completion
  • Send course-related communications
  • Provide customer support

Communication and Marketing

  • Send newsletters and educational content
  • Notify you about new courses or updates
  • Share relevant health and breastfeeding information
  • Respond to your inquiries and feedback
  • Conduct surveys and gather testimonials

Website and Service Improvement

  • Analyse website usage and performance
  • Improve course content and user experience
  • Develop new courses and features
  • Ensure website security and prevent fraud
  • Comply with legal obligations

Marketing and Promotional Activities

  • Create case studies and testimonials (with consent)
  • Develop marketing materials and content
  • Promote courses on social media and websites
  • Share success stories and educational content

3. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the EU/EEA/UK, we process your data based on:

  • Contract: To fulfill our contractual obligations when you purchase courses
  • Legitimate Interest: To improve our services, prevent fraud, and conduct marketing
  • Consent: For marketing communications and testimonial usage
  • Legal Obligation: To comply with tax, accounting, and legal requirements

4. HOW WE SHARE YOUR INFORMATION

We may share your information with:

Service Providers and Partners

  • Payment processors (Stripe, PayPal) for secure payment processing
  • Email service providers (Mailchimp, ConvertKit) for communication
  • Course platforms (Teachable, Thinkific) for content delivery
  • Analytics providers (Google Analytics) for website analysis
  • Cloud storage providers for secure data storage
  • Customer support tools for service delivery

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights and property
  • Investigate fraud or security issues
  • Protect the safety of users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this policy.

With Your Consent

We may share information for other purposes with your explicit consent, such as:

  • Publishing testimonials or case studies
  • Sharing success stories in marketing materials
  • Participating in research or educational initiatives

5. TESTIMONIALS AND CONTENT USAGE

Broad Usage Rights

By providing feedback, testimonials, or participating in our communities, you grant us permission to use your content for:

  • Marketing and promotional materials
  • Website testimonials and case studies
  • Social media content
  • Educational materials and presentations
  • Course development and improvement

What We May Use

  • Written testimonials and reviews
  • Forum posts and community discussions
  • Email feedback and success stories
  • Video or audio testimonials (with explicit consent)
  • Before/after stories and case studies

Your Rights

  • You may request removal of your testimonials at any time
  • We will respect requests to remain anonymous
  • You can withdraw consent for future use of your content
  • We will not use content that identifies your clients or patients

6. DATA RETENTION

We retain your information for as long as necessary to:

Active Accounts

  • Course access period: For the duration of your course access (lifetime for "The Fundamentals," 12 months for "The Feeding Couch")
  • Account data: Until you request deletion or we determine it's no longer needed
  • Communication data: Until you unsubscribe or request deletion

Specific Retention Periods

  • Payment information: Retained by payment processors according to their policies
  • Marketing data: Until you unsubscribe or request deletion
  • Legal compliance data: As required by Swiss and international law (typically 7-10 years)
  • Testimonials: Until you request removal or we determine they're no longer relevant

Automatic Deletion

  • Inactive accounts may be deleted after 3 years of inactivity
  • Marketing data for unengaged users may be deleted after 2 years
  • Analytics data is anonymized after 26 months

7. YOUR PRIVACY RIGHTS

All Users

  • Access: Request copies of your personal data
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications
  • Data portability: Request your data in a portable format

EU/EEA/UK Users (GDPR Rights)

  • Right to rectification: Correct inaccurate data
  • Right to erasure: Request deletion under certain circumstances
  • Right to restriction: Limit processing of your data
  • Right to object: Object to processing based on legitimate interests
  • Right to data portability: Receive your data in a structured format
  • Right to withdraw consent: Withdraw consent for marketing or testimonials

How to Exercise Your Rights

Contact us at [email protected] with:

  • Your full name and email address
  • Specific request and reason
  • Proof of identity (if required)
  • We will respond within 30 days (1 month for GDPR requests)

8. DATA SECURITY

We implement appropriate security measures to protect your information:

Technical Safeguards

  • SSL encryption for data transmission
  • Secure cloud storage with encryption at rest
  • Regular security updates and patches
  • Access controls and authentication
  • Regular security audits and monitoring

Administrative Safeguards

  • Employee training on data protection
  • Limited access to personal data
  • Confidentiality agreements with staff and contractors
  • Incident response procedures
  • Regular policy reviews and updates

Physical Safeguards

  • Secure data centers with physical security
  • Controlled access to equipment and facilities
  • Environmental controls and monitoring
  • Secure disposal of physical media

Third-Party Security

  • We require service providers to maintain appropriate security measures
  • Regular review of third-party security practices
  • Contractual obligations for data protection
  • Due diligence on security standards

9. INTERNATIONAL DATA TRANSFERS

Data Processing Locations

Your data may be processed in:

  • Switzerland (our primary location)
  • European Union/European Economic Area
  • United States (for certain service providers)
  • Other countries where our service providers operate

Safeguards for International Transfers

  • Adequacy decisions: We transfer data to countries with adequate protection
  • Standard contractual clauses: For transfers to countries without adequacy decisions
  • Certification schemes: We work with providers who maintain appropriate certifications
  • Binding corporate rules: Where applicable for international organizations

10. CHILDREN'S PRIVACY

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Service Providers We Use

  • Payment processing: Stripe, PayPal
  • Email marketing: Mailchimp, ConvertKit
  • Course delivery: Teachable, Thinkific
  • Analytics: Google Analytics
  • Customer support: Various support platforms

12. MARKETING AND COMMUNICATIONS

Types of Communications

  • Course-related updates and announcements
  • Educational content and resources
  • Newsletter with breastfeeding and lactation information
  • Promotional offers and new course launches
  • Survey and feedback requests

Your Communication Preferences

  • You can opt out of marketing emails at any time
  • Course-related communications are necessary for service delivery
  • You can update your preferences in your account settings
  • Unsubscribe links are included in all marketing emails

13. COOKIES POLICY

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better user experience and understand how our site is used.

Cookie Categories

  1. Strictly Necessary: Required for website functionality
  2. Performance: Help us understand site usage
  3. Functional: Remember your preferences
  4. Marketing: Deliver relevant advertisements

Managing Cookies

  • You can control cookies through your browser settings
  • Disabling certain cookies may affect website functionality
  • You can delete cookies at any time
  • Our cookie banner allows you to manage preferences

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons.

How We Notify You of Changes

  • Email notification to registered users
  • Prominent notice on our website
  • Updated "last modified" date at the top of this policy
  • For material changes, we may require re-consent

Your Options

  • Review changes when notified
  • Contact us with questions or concerns
  • Withdraw consent or close your account if you disagree
  • Continue using our services constitutes acceptance of changes

15. CONTACT INFORMATION

Data Protection Inquiries

For any questions about this Privacy Policy or our data practices:

Email: [email protected] Subject Line: "Privacy Policy Inquiry" Address: Katie James GmbH, 6005 Luzern, Switzerland

Supervisory Authority

If you're in the EU/EEA/UK and believe we haven't addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.

Switzerland: Federal Data Protection and Information Commissioner (FDPIC) Website: https://www.edoeb.admin.ch

16. EFFECTIVE DATE

This Privacy Policy is effective as of June 2025 and was last updated on June 2025.

By using our website, purchasing our courses, or providing us with personal information, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described herein.